The Mortgage Store
Wilmslow

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Don't Just Take Our Word For It

The Mortgage Store

The Mortgage Store makes getting a mortgage smooth, easy and very quick. We’ll sort out the house, and then you can make it a home.

With thousands of different mortgage schemes available in the UK for people with varying circumstances, finding the right mortgage deal can be very time-consuming. This is why we pride ourselves on our exceptional, 5-star service in helping people find the perfect mortgage deal.

Are you looking for a mortgage adviser in Wilmslow and Cheshire? Let us help you find the right mortgage solution.

Introducing Paul, your trusted mortgage advisor in Wilmslow

I’m Paul from The Mortgage Store based in Wilmslow, Cheshire. I have always been interested in property and finance and have been a landlord for over 10 years, so I understand the processes involved in both the residential and buy to let markets. I have always been driven by providing great customer service in my career path and this is highlighted in the levels of service and expertise that I can offer you as a client for both mortgage and protection advice.

I have worked with many different client types including first time buyers, remortgage clients, self-employed clients, buy to let landlords both in sole name and limited company set ups. I regularly work with self-employed clients especially limited company directors and have a deep understanding of complex lender criteria and how to maximise your borrowing.

What I really enjoy about the job is getting my customers a great deal by providing clear and comprehensive advice. Whether it’s with first time buyers securing their first property or someone who has had financial issues in the past that never thought they would get accepted for a mortgage. I feel it is important to take advice on what is undoubtably one of the biggest financial decisions most people make so that you get the best outcome possible, so why not come to someone that is driven to make your mortgage experience the best it can be.

Introducing Aimee, your trusted protection advisor in Wilmslow

I have previously worked with a St James’s Place Partner Practice for over 25 years, enjoying various essential business support roles initially, while achieving my qualifications in Regulations and Ethics, Mortgage Advice and Protection Advice. I have spent over 10 years supporting clients with mortgage and protection applications, and currently specialise in providing personalised protection advice to a wide variety of clients and their families.

I pride myself on excellent customer service, taking care to ensure every client has a positive experience. I provide continued support throughout the application process and beyond.

During my spare time I enjoy getting out and about with my fiancé and young daughter, exploring Cheshire where I now live after relocating from Dorset 7 years ago, tackling home DIY projects and socialising with friends and family.

What Does A Mortgage Broker Do?

Paul Baker introduces the branch and talks us through the role of a mortgage broker.

Well, I think mortgage brokers play a massive part in the process of getting you a mortgage, whether that be a new purchase, a home mover, or remortgaging your existing property. 

First and foremost, a mortgage broker can search many lenders to find you the most suitable deal for your circumstances. We can save you a huge amount of time comparing rates and lender offerings. We can fully assess your circumstances to make sure that, first of all, you fit the product criteria for the application.

I’ve had a couple of clients who have come to me after making their own applications. They didn’t properly understand the criteria and were declined, which can be quite stressful. We also calculate the maximum loan amount available to you, based on your income and your current credit commitments. Finally, we will fully submit and manage the application process through to completion.

In most cases, you never need to speak to the lender directly. The interview and application process can take in excess of three hours if you go direct, which can be quite difficult for people.

If you go to your local bank, for instance, they can only offer and advise you on products from their specific range. They won’t be able to recommend another lender’s products. So you’re seriously limiting the available options for your mortgage needs.

Brokers can access hundreds of products and also gain special rates that direct customers don’t. That’s because the broker will take on a lot of the work that would have been done by the lender, saving them staff hours – and ultimately saving you money in the long run.

With a broker, everything is tailored specifically to the individual. There aren’t many cases that are exactly the same, so I’m really focused on my clients and what they require throughout the process. That’s what makes my job interesting – no two days are the same.

First and foremost, a mortgage broker can get you that very important decision in principle for First Time Buyers and home movers, which will give an indication of a lender’s willingness to lend. I deal with a lot of remortgages and Buy to Let investment properties as well.

One of the key things is that we can calculate the maximum loan across a range of lenders. This is especially important if you’re self-employed as a sole trader or a limited company director, as lenders can evaluate that income in many different ways, making a real difference to the maximum loan amount you can borrow.

We also liaise with estate agents and solicitors, which can take up a lot of your time if you go in as a direct customer. After we’ve organised the mortgage, we can look at mortgage protection and general insurance. Also, because of the industry we work in, we have a wide network of trusted professional partners such as will writing and other financial investments who we can refer you to.

I always see a brokerage as a one-stop shop. We’ve worked with our referral partners for a long time, so we know and trust them. So we have every confidence that if we recommend you to them, you’ll get the same level of service as you would from me. I think that’s really valuable.

That’s easy – see a mortgage broker as soon as possible, ideally right at the start of the process. We can assess your circumstances and give you potential ideas and guidance around maximum loan amounts and how much a mortgage may cost you to repay – because this may or may not fit into your budget.

Clients regularly skip this step, fall in love with a property, and then find they cannot get the required loan amount or afford the mortgage payments.

Think first. I’ve done it before myself. I fell in love with a house, and then it didn’t go through. It’s really disappointing and stressful. So, like I said, I would always advise speaking to a broker right at the start of the process.

It’s never going to cost you anything to speak to a broker initially, so why not utilise that free service?

TMS Wilmslow was set up at the start of September 2023, so it is a new venture, and it’s really exciting. I’ve been working in the mortgage industry for nearly four years now. I’ve also been a landlord for the last ten years, so I’ve always had that interest in property and finance.

Because of the vital experience I have, I feel I can give my clients a head start because I can talk from experience and the knowledge I’ve gained. I’ve been working in Cheshire since 2020 and have helped clients from across the country secure the right mortgage deal for them. So even though I’m based in Wilmslow, I deal with clients in London, Manchester, Birmingham, Cornwall, all over the place.

I have extensive knowledge of the Buy to Let market, whether it’s a single property to add income to your personal situation, or through a limited company as an SPV (Special Purpose Vehicle), for long-term investments.

I regularly work with First Time Buyer clients and advise them throughout the process. I must admit, they’re one of my favourite types of clients because they’re like a blank canvas. I enjoy helping them learn, and I’m more than happy to discuss everything in detail to make it easy to understand.

When they get their keys and have fish and chips that first night in their new lounge, it’s a good feeling.

No, this is the really great part for any clients coming to TMS Wilmslow. The initial consultation is completely free of charge. In fact, everything’s free of charge up until the point of fully submitting an application.

So, in effect, you can receive the best advice and have a product recommended to you. Then, if you wanted to, you could go directly to the lender and make the application yourself. That’s really rare, though, as most clients see the value I’ve added throughout the service and are more than happy to continue to the full application stage, letting me manage the case through to completion.

I don’t think everyone can be an expert on everything in their lives. There are people who advise on certain aspects of life, and, like I said, being a Mortgage Broker is my forte. You really have nothing to lose.

I suppose the only thing I’d like to add is that, in my experience, clients love to ask questions. But sometimes I get the impression that they think what they’re asking is going to be silly or incorrect.

I always encourage my clients to ask as many questions as they need to, and no question is a silly question. At the end of the day, I want my clients to have all the information they need to make an informed choice on what is normally the biggest financial decision they’re ever going to make.

I always encourage clients to ask as many questions as they like at the start of the process and throughout the process. The more information you have, the better decision you’re going to make.

What Does A Protection Advisor Do?

Aimee Payne talks us through the role of a protection advisor.
A protection advisor essentially educates and guides clients on insurance products and services. We are knowledgeable about various insurance products, and our advice is personalised and tailored to the client’s needs, lifestyle and budget.
First of all, not all banks offer insurance products. A protection advisor usually has access to several providers, which is important for price comparison and also to look at product features that offer additional benefits.

For example, one provider may offer private GP services or global treatment cover, while others don’t. Your own bank may not offer additional benefits within their product range, and their level of comparison is often limited.

Added benefits within a protection product can be incredibly valuable. For instance, they could pay a fixed amount per day should you need to spend time in hospital, or allow you to chat to a mental health professional. Fast-tracking you through the system and bypassing long NHS waiting lists can be life-saving.

You can also get enhanced critical illness cover, which is exclusive to protection advice. As well as cover for critical illness conditions such as cancer, heart attack, stroke and over 40 other illnesses, the insurer would also pay a partial amount for less advanced illnesses, including some cancers which require minimal treatment. This is excellent value, and not available when applying directly to the provider.
I offer life cover, critical illness cover and income protection. They are the core products known as the Protection Triangle. When I sit down with clients, the first thing I do is give an overview of these core products to give you a full understanding of the benefits of each one.

We then talk through your priorities and which of these are most important. I would then show examples of the cost, making any tweaks for your needs and budget from there.

Just to give a brief breakdown of what each product would protect, life cover is designed to pay out on death or in the event of being diagnosed with a terminal illness, with less than 12 months to live.

Critical illness cover provides a lump sum should a client become critically ill. Then, income protection is slightly different in that it provides a monthly income, rather than a lump sum. This product pays out should a client become ill, either critically or with more minor illnesses or injuries – including a bad back, for example.

Other insurance products are available to cover clients for accidents, sickness, unemployment and active lifestyles, as well as protection solely for mortgage payments, which pay for a limited period of time. Most protection advisors will be able to advise on these products.
No, you don’t need a mortgage to speak to a protection advisor. Life cover can be taken out to provide for a family or partner in general, not just for a mortgage. The same is true for critical illness cover.

While some clients like to make sure their mortgage is protected, critical illness cover could also provide a lump sum to pay for large expenses. For example, it could pay for adaptations to the home should a client become physically disabled, or to pay for private treatment outside of the UK.

It could simply give you a sum to lean on during the recovery period before returning to work. There’s also the option of children’s critical illness cover, providing a lump sum whilst caring for a sick child. If you are looking to protect a mortgage, I recommend speaking to a protection advisor as soon as possible – ideally at mortgage application stage.

Depending on your health and lifestyle, the insurance provider may wish to write to your GP for further information, which can take some time to process. That could delay the plan from starting when the mortgage completes, and leave you unprotected.
No, I don’t charge clients a fee. Instead, I receive a commission from the provider.
Just that it’s completely understandable for a client to think that because they have protection benefits with work, they don’t need to consider personal protection.

But although death in service and private health care insurance are great benefits to have, they will be lost if you change jobs or are made redundant. Plus, if these benefits are at the discretion of the employer, they could quite easily be taken away.

Instead, I like to view these benefits as a second layer of protection. They are brilliant to have, but shouldn’t be solely relied upon. In terms of sick pay with work, there will come a point when the employer stops paying – whether you are well enough to return to work or not.

This is where income protection insurance is highly valuable, as it can start to pay a monthly benefit once that sick pay stops. It’s a really great product to have.

Lastly, all protection advisors should periodically review their clients’ protection plans to ensure they continue to meet their needs – and that is something I do.

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